Return and Exchange Policy
Domestic Orders
Return Periods:
-
In Stock Items:
- Store Credit: Must be returned within 48 hours of receipt.
- Condition: Items must be in original packaging, unused, and uninstalled. Used, altered, or damaged items will not be accepted.
-
Made to Order/Special Order/Custom Made Items:
- Store Credit: Subject to approval.
Return Fees and Shipping:
-
New Products:
- Correct Item & Functional: 20% restocking fee + shipping + return shipping + 5.2% transaction fee.
- Correct Item & Damaged: Refund/credit value subject to 3rd party insurance claim. Cancellation subject to 20% restocking fee + 5.2% transaction fee.
- Incorrect Item (Customer Error): 20% restocking fee + shipping + return shipping + 5.2% transaction fee.
- Incorrect Item (Merchant Error): Replacement provided upon return of incorrect item. Subject to lead time for replacement.
-
Made to Order Items:
- No Returns.
- Defective/Incorrect Item (Merchant Error): Replacement provided upon return of incorrect item. Subject to lead time.
- Damaged Item: Replacement if "PREMIUM SHIPPING PROTECTION" (2% of item’s value) was purchased. Otherwise, no replacement or refunds.
International Orders
Return Periods:
-
In Stock Items:
- Store Credit: No returns.
-
Made to Order Items:
- Store Credit: No returns.
Return Fees and Shipping:
-
New Products:
- Correct Item & Functional: 20% restocking fee + shipping + return shipping + 5.2% transaction fee.
- Correct Item & Damaged: Refund/credit value subject to 3rd party insurance claim. Cancellation subject to 20% restocking fee + 5.2% transaction fee.
- Incorrect Item (Customer Error): 20% restocking fee + shipping + return shipping + 5.2% transaction fee.
- Incorrect Item (Merchant Error): Replacement provided upon return of incorrect item. Subject to lead time.
-
Made to Order Items:
- No Returns.
- Defective/Incorrect Item (Merchant Error): Replacement provided upon return of incorrect item. Subject to lead time.
- Damaged Item: Replacement if "PREMIUM SHIPPING PROTECTION" (2% of item’s value) was purchased. Otherwise, no replacement or refunds.
Damaged Items & Lost Packages
- Insurance: Provided only with "PREMIUM SHIPPING PROTECTION". Inspect items at delivery and note any damage immediately.
- Coverage Includes: Damages during transit, damages identified at delivery, and lost items during transit.
- Exclusions: Lost after delivery, damages found after delivery, failure to inspect at delivery, or if received by a 3rd party without inspection.
Cancellation Policy
- In Stock Items: 20% restocking fee + non-refundable 5.2% transaction fee.
- Made to Order Items (Manufacturing Started): 30% restocking fee + non-refundable 5.2% transaction fee.
- Made to Order Items (Manufacturing Not Started): Non-refundable 5.2% transaction fee.
- Special Order/Custom Made Items: Non-cancellable.
Shipping Costs: Refunded less 5.2% transaction fees.